Return Policy

Return & Exchange Policy | Aura Walk

Return & Exchange Policy

Last updated: August 13, 2026

Overview

At Aura Walk, we are committed to providing you with premium quality footwear. We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully.

Exchange Only – No Returns

We offer exchanges only. We do not accept returns for refunds. If you receive a product that is damaged, faulty, or the wrong size, you are eligible for an exchange.

Important: If your order is accurate and everything is correct (size, color, style, and condition), no return or exchange will be accepted.

Eligibility for Exchange

To be eligible for an exchange, your item must meet the following conditions:

  • The product is damaged upon delivery.
  • The product is faulty or has a manufacturing defect.
  • The wrong size was sent to you.

Please inspect your order upon delivery. If you find any of the above issues, contact us immediately within 2 days of delivery.

How to Request an Exchange

To initiate an exchange, please follow these steps:

  • Contact Us: Reach out to us via email or WhatsApp within 2 days of receiving your order.
  • Provide Details: Share your order number, the issue with the product (damaged, faulty, or wrong size), and photos if applicable.
  • Approval: Once your exchange request is approved, we will provide instructions on how to send the item back.
  • Shipping: The customer is responsible for paying the shipping cost when sending the item back for exchange.

Note: Items sent back to us without prior approval will not be accepted for exchange.

Exchange Process

  • Return Shipping Cost: The customer is responsible for paying the shipping cost to return the item for exchange.
  • Inspection: Once we receive your returned item, we will inspect it to confirm the issue.
  • Exchange Dispatch: After approval, we will dispatch the replacement item to you within 3-5 working days.
  • Shipping: We offer free delivery all over Pakistan for the exchange item.

Delivery & Shipping

  • Shipping Area: We deliver overall Pakistan.
  • Free Shipping: We offer free shipping on all orders – no minimum order value required.
  • Delivery Time: Standard delivery takes 3-5 working days across Pakistan.
  • Exchange Delivery: The replacement item will be delivered within the same time frame.

Payment Methods

We offer the following payment options for your convenience:

  • Cash on Delivery (COD) – Pay when you receive your order.
  • Bank Transfer – Direct bank deposits accepted.

Contact Us

If you have any questions about our return and exchange policy, or if you need to request an exchange, please reach out to us:

Working Hours: Monday – Saturday, 10:00 AM – 8:00 PM (Sunday Closed)