FAQs

FAQs | Aura Walk

Frequently Asked Questions

Find answers to the most common questions about Aura Walk

Have a question? We've got answers. Below you'll find the most frequently asked questions about ordering, shipping, returns, and more. If you don't find what you're looking for, feel free to contact us.


What payment methods do you accept?
We accept Cash on Delivery (COD) and Bank Transfer. We do not currently accept credit/debit cards online, but we are working on adding more payment options in the future.
How long does delivery take?
We deliver within 3-5 working days across Pakistan. Delivery times may vary slightly depending on your location and external factors such as courier delays or weather conditions.
Do you offer free shipping?
Yes! We offer free shipping on all orders across Pakistan with no minimum order requirement. You can shop with confidence knowing that delivery is completely free.
What is your return & exchange policy?
We offer exchanges only. No returns for refunds. If you receive a damaged, faulty, or wrong size product, you can request an exchange within 2 days of delivery. Please note that the customer is responsible for paying the shipping cost when sending the item back for exchange. If your order is accurate and everything is correct, no return or exchange will be accepted.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this number to track your package in real-time through our trusted courier partner's website.
How do I find the right size?
Please refer to our size guide available on each product page. We provide detailed measurements to help you choose the perfect fit. If you are still unsure, feel free to contact us and we'll be happy to assist you.
Do you ship to my city?
Yes, we ship to all cities and regions across Pakistan. Whether you're in a major city or a remote area, we will deliver your order to you.
How can I contact you?
You can reach us via:
WhatsApp: +92 300 1234567
Email: aurawalk7@gmail.com
Social Media: Instagram · Facebook